Help and onboarding
How Chataa works
This guide explains how customers enter booking from your link and how Chataa guides service, date, time, and confirmation.
Before bookings start
What Chataa uses to make booking decisions
Every automated reply is generated from your business settings. Keep these areas updated for accurate booking outcomes.
Services and durations
Clients only see active services. Service duration controls which time slots can be offered without overlap.
Availability and booking window
Dates and times come from your working hours, blocked times, and booking window limits.
Booking page and customer updates
Customers book from your booking page, and Chataa sends confirmations, thank-you messages, and reminders on WhatsApp after booking.
Booking flow
How a booking completes from start to finish
Chataa takes customers from your booking page through service, date, time, and confirmation.
Client opens your booking page
The client starts from your website booking link and chooses what they want to book.
Chataa shows available options
Customers only see the services, dates, and times that match your current setup.
Client chooses a service
Only your active services are shown, including price and deposit behavior where configured.
Client chooses a date
Dates are offered from your booking window and live availability rules.
Client chooses a time
Only valid slots are shown based on duration, schedule, and conflicts.
Booking is confirmed
A confirmation message is sent and the booking is saved to your dashboard immediately.
Important behavior to know
- Chataa never invents services or times. It only uses your configured data.
- Clients book on the web, so there is no separate app for them to install.
- If availability changes, newly shown options update to match the latest schedule.
- If a selected slot is taken before confirmation, Chataa asks the client to choose another slot.
- If deposits are required for a service, the flow can request deposit completion before final confirmation.
Owner setup checklist
Use this checklist when onboarding or auditing your account.
- Create or review all services, durations, and pricing.
- Confirm working days, hours, and any blocked times.
- Set your booking window so clients only see dates you want to accept.
- Share your booking link where customers can find it and test that routed entry starts the flow.
- Decide which services require deposits and how confirmation should behave.
- Run a test booking from a customer number and verify the final confirmation appears in your dashboard.
Deposit fee transparency
- No Chataa commission on deposits.
- Deposits belong to your business and are paid into your connected payout account.
- Chataa charges your Chataa subscription fee separately.
- Paystack processing fees apply to deposit payments and payouts are handled by Paystack.
Need help?
If you want help reviewing your setup or diagnosing a live chat, contact support on WhatsApp.